POLICY

PRIVACY POLICY

ALL PERSONAL INFORMATION IS PROPERLY COLLECTED, STORED AND USED UNDER THE NSW PPIP ACT 1998. ALL PAYMENT METHODS ARE HIGHLY PROTECTED AND NOT VISIBLE TO EMPLOYEES MEANING YOU CAN SHOP WITH EASE. WE COLLECT THE FOLLOWING INFORMATION FOR MULTIPLE REASONS INCLUDING, ORDERS, PERSONALISATION, SHIPPING, IDENTIFICATION, CONTACT AND COMMUNICATION. COOKIES MAY BE USED TO GATHER USER BEHAVIOUR. INFORMATION COLLECTED, STORED AND USED INCLUDES: NAME, EMAIL, ADDRESS, PHONE, LOCATION.

 

BY PURCHASING FROM US YOU ARE AGREEING TO OUR POLICY.

RETURNS & REFUNDS POLICY

WE DO NOT ISSUE RETURNS OR REFUNDS IF YOU:

 

-CHANGE YOUR MIND.

-FOUND IT CHEAPER ELSEWHERE.

-DECIDED YOU DO NOT LIKE THE PRODUCT.

-HAVE NO USE FOR IT.

-DO NOT FOLLOW OUR CARE GUIDE.

-DO NOT CLEARLY READ OUR POLICIES. 

 

STRICTLY NO RETURNS OR REFUNDS WILL BE ACCEPTED IF THE PRODUCT IS PERSONALISED. RETURNS ARE STRICTLY ONLY GRANTED IF THE PRODUCT IS FOUND TO BE FAULTY. BY PURCHASING FROM US YOU ARE AGREEING TO OUR POLICY.

TERMS OF USE POLICY

THESE TERMS OF USE GOVERN ACCESS TO AND USE OF THE WEBSITE ‘COSMO X CO’. BY USING OUR WEBSITE YOU ACKNOWLEDGE AND ACCEPT THESE TERMS OF USE. COSMO X CO MAY AT ANY TIME CHANGE THESE TERMS OF USE OR OTHER POLICIES STATED ABOVE. BY PURCHASING FROM US YOU ARE AGREEING TO OUR POLICY.

SHIPPING POLICY

WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGES OR LOST ITEMS THROUGHOUT THE DELIVERY PROCESS, AUSTRALIA POST HOLDS RESPONSIBILITY FOR THE CONDITION AND DELIVERY OF YOUR PACKAGE. ANY DAMAGES OR LOST ITEMS MUST BE REPORTED TO US IMMEDIATELY IN ORDER FOR US TO MAKE A DIRECT REPORT TO AUSTRALIA POST. ALL ORDERS ARE INDIVIDUALLY QUALITY CHECKED AND CONFIRMED BEFORE BEING SENT. BY PURCHASING FROM US YOU ARE AGREEING TO OUR POLICY.

PERSONALISED EMBROIDERY

PLEASE ENSURE YOU MAKE THE CORRECT SELECTIONS AND SPELLING UPON YOUR PERSONALISATION, PLEASE CONTACT US IMMEDIATELY VIA EMAIL AND QUOTE YOUR ORDER NUMBER AND WHAT CHANGES YOU WOULD LIKE TO BE MADE.   PLEASE ALLOW UP TO 5 BUSINESS DAYS FOR PERSONALISATION. PLEASE ALSO NOTE THE TOP POCKET MAY BE STITCHED CLOSED FROM EMBROIDERY. EMBROIDERY POSITION, SIZE AND CONSISTENCY IS SUBJECT TO CHANGES AS NOT ALL  EMBROIDERY IS GUARANTEED TO BE POSITIONED THE EXACT SAME. BY PURCHASING FROM US YOU ARE AGREEING TO OUR POLICY.

RUSHED ORDERS

RUSHED ORDERS WILL INCUR A FEE OF $10 PER PAIR, RUSHED ORDERS WILL BE APPLIED ON ORDERS DUE OR NEEDED WITHIN 4 DAYS OR LESS. PLEASE NOTIFY US IF THIS IS REQUIRED WHEN PURCHASING. BY PURCHASING FROM US YOU ARE AGREEING TO OUR POLICY.